Decrease the
help desk workload with
secure end-user self-service

       

Enterprise self-service with ADSelfService Plus

Is your business looking for a holistic Active Directory self-service solution that empowers users to cater to their own Active Directory needs without help desk assistance? ADSelfService Plus understands your security concerns and offers an approval-based self-service workflow feature that enables admins to review and approve users' self-service actions before updating Active Directory. ADSelfService Plus also offers features like self-service group management, directory self-update, and employee search to support businesses facing an overload of help desk tickets.

Reduce help desk tickets with secure employee self-service

  • Self-service group management
  • Directory self-update
  • Employee search
  • An approval-based workflow for self-service
 

Self-service group management

Implement a self-service AD group subscription system through which users can opt in to and opt out of selected distribution and security groups on their own, based on subscription policies defined by IT admins. Allow users to be more productive without having to depend on help desk assistance.

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Directory self-update

Allow users to update their directory details in real time with self-service using the admin-specified modification rules (i.e., set conditions and assign values so that when the user's self-update change satisfies the set conditions, the values are assigned as specified by the admin).

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Employee search

Allow end users to search for users, contacts, and groups within your organization using advanced search filters, such as phone number, email address, and display name, to customize the search results. Let users view their position in the organization's hierarchy using the organization chart.

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An approval-based workflow for self-service

Enable admins to review and approve users' self-service actions, which are raised as requests instead of direct updates to AD. Set approval workflow rules that determine who can review and approve the self-service requests.

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An enriched, user-friendly console

  • Self-service group management
  • Advanced organization chart
  • Directory self-update
 

Self-service group management

Self-service group management
1
Anonymity controls

Heighten security by choosing whether or not users can view the other members of the groups to which they opt in.

2
Configured groups for users

Under each mail group subscription, select the mail groups that must be listed for specific users.

3
Self-subscription to groups

Allow users to subscribe to the groups they need from the list of groups accessible to them.

Advanced organization chart

Advanced organization chart

Directory self-update

Directory self-update
1
Mandatory fields

Users will be forced to update mandatory field

2
Employee search

Allows employees to search for Colleagues’ information

3
Photo update

Allows users to update their profile photo

4
Sections

Create multiple sections to group similar fields

5
Hints

Help users enter the correct information

Benefits of employee self-service in ADSelfService Plus

Effortless employee search

Customize the search criteria using various advanced search filters, such as phone number, email address, and display name.

Security and consistency

With approval-based self-service, give admins control over users’ self-service actions and ensure they are handled in a secure, consistent manner.

   

An improved ROI

Allow users to self-service their needs and witness increased productivity, reduced help desk tickets, and a drastically improved ROI.

An accurate, up-to-date directory

Allow users to update their latest information through the directory self-update feature to ensure all the information is correct.

Reduce help desk tickets with enterprise self-service

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Apart from enterprise
self-service,
ADSelfService Plus supports:

  • Adaptive MFA

    Enable context-based MFA with 19 different authentication factors for endpoint and application logins.

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  • Enterprise single sign-on

    Allow users to access all enterprise applications with a single, secure authentication flow.

    Learn more  
  • Password management and security

    Simplify password management with self-service password resets and account unlocks, strong password policies, and password expiry notifications.

    Learn more  
  • Remote work enablement

    Enhance remote work with cached credential updates, secure logins, and mobile password management.

    Learn more  
  • Powerful integrations

    Establish an efficient and secure IT environment through integration with SIEM, ITSM, and IAM tools.

    Learn more  
  • Zero Trust

    Create a Zero Trust environment with advanced identity verification techniques and render your networks impenetrable to threats.

    Learn more  

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