AdventNet Releases Major Upgrade to OpManager MSP Edition

OpManager MSP Edition 6 Equips MSPs to Provide advanced Tire 1 Helpdesk and Security Services to Customers

Pleasanton, California, Feb. 27, 2007

AdventNet Inc., the leading provider of affordable network management software, today announced the upgraded release of OpManager MSP Edition. OpManager has consistently proven to be a preferred choice for MSPs, providing a variety of managed network services such as server monitoring, firewall monitoring, exchange monitoring, router monitoring, wireless monitoring, and custom device monitoring at attractively low price points. Its probe-server architecture uses a secure HTTPs connection and works without requiring any firewall configurations at the clients' end.

In addition to complete and robust network monitoring, OpManager MSP Edition's latest release features ticketing, security and inventory modules to allow MSPs to provide helpdesk and security services to their customers. To download a free trial copy of the solution visit

Edward Martinbor of EJM Solutions, an OpManager MSP partner located in Windsor, California said, "The helpdesk integration rocks. Tickets get generated on the fly and are assigned to the right technicians all by themselves. Our helpdesk staffs love it for its flexibility, automation, and ease of use. We offer tier1 support to multiple customers and the integrated tools for SLA monitoring are business critical for us. SLA escalations and mean-time-to-respond report across multiple customers can save you from potential damages" EJM Solutions provide nationwide support to their customers using this solution.

Key features in OpManager MSP Edition include:

  • Remote network management
  • Secure probe-server communication
  • Unlimited customer login accounts
  • No Firewall configurations required
  • Exchange monitoring
  • Graphical reports
  • Re-branding
  • Competitive upgrade offer for n-able, level platforms, and Kaseya customers

New features offered in MSP 6:

  • Automatic ticket generation
  • Full thread Email Conversation Capture
  • Instant Acknowledgement on Ticket Reception
  • SLA Violation Alerts and Escalation Procedures
  • Segmented User Portals
  • Configurable Business Rules
  • Knowledge Base for Junior Technicians
  • Mean-time-to-Respond Graphs and Complete Insightful Reports
  • Unified Security Dashboard
  • Vulnerable Assets management
  • Reporting Open Ports
  • Missed Patches and Service Packs
  • WSUS kind of Automatic Server Patching
  • Inventory Assets classification and Dashboard

"With our current release, we equip MSPs with monitoring, helpdesk, asset, and security management functionalities, out of a single system", said Dev Anand, Product Manager For MSP Solutions at AdventNet. "OpManager enables MSPs to offer better services at profitable price points. We aim at crossing all boundaries and ensuring our niche as the most reliable long term partner for an MSP".

About AdventNet

Enabling Management Your Way™

Founded in 1996, AdventNet is a software company with a broad portfolio of elegantly designed, affordable products and web services. AdventNet offerings span a spectrum of vertical areas, including network & systems management (, security, collaboration, CRM & office productivity applications (, database search and migration, and test automation tools.

AdventNet and its global network of partners provide solutions to multiple market segments including: OEM’s, global enterprises, government, education, small and medium-sized businesses and to a growing base of management service providers.,

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