ManageEngine Positioned in the Gartner Magic Quadrant 2014 for IT Service Support Management Tools for the Second Year in a Row

  • ManageEngine evaluated for its ServiceDesk Plus solution
  • ManageEngine positioned in Niche Players category
  • Evaluation based on completeness of vision and ability to execute

PLEASANTON, Calif. - September 11, 2014 - ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc. in the Niche Players category of the 2014 Magic Quadrant for IT Service Support Management Tools[1] for the second year in a row for its flagship product, ServiceDesk Plus, an ITIL-ready help desk software. The report can be viewed at

"We believe our entry into the Gartner Magic Quadrant for IT Service Support Management Tools for the second consecutive time confirms ManageEngine's progress and validates our long-term commitment to provide best-in-class IT help desk software," said Raj Sabhlok, president of ManageEngine, a division of Zoho Corp. He also added, "This long-term commitment couldn't have been possible without regular feedback from our customers who help us to continually improve ServiceDesk Plus."

The Gartner Magic Quadrant for ITSSM Tools 2014 report also features 13 other vendors. All vendors in the report were assessed on strictly defined inclusion criteria which comprise ability to execute and completeness of vision.

For more than a decade, ServiceDesk Plus has been continually improving to provide best-in-class help desk software. We believe this commitment to quality has landed ServiceDesk Plus in Gartner's Magic Quadrant for ITSSM tools.

For more information on ServiceDesk Plus, please visit, and for more information on ManageEngine, visit Follow the blog at, on Facebook at and on Twitter at @ME_ITSM.

Gartner Disclaimer

This Magic Quadrant was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner?s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


1Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, by Jarod Greene, Chris Matchett, Tapati Bandhopadhyay, August 25, 2014

About ServiceDesk Plus

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 85,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. For more information about ManageEngine ServiceDesk Plus, visit Socially, you can follow ServiceDesk Plus on Twitter at @ME_ITSM and on Facebook at

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization?s need for real-time services and support. Worldwide, many established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.

Media Contact:

Ahana Govinda
Follow us on Twitter: @manageengine