ManageEngine Joins Select Group of Vendors to Receive New PinkVERIFY™ ITIL® 4 Certification

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices

  • One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment
  • Incident Management, Change Enablement, Problem Management and Service Request Management practices identified as ITIL 4 compatible by Pink Elephant
  • Sign up for a free, 30-day trial of ServiceDesk Plus at

AUSTIN, Texas—MARCH 10, 2021 — ManageEngine, the enterprise IT management division of Zoho Corporation, today announced that it has received PinkVERIFY ITIL 4 certification for ServiceDesk Plus Cloud, its flagship IT service management (ITSM) product, for its Incident Management, Change Enablement, Problem Management and Service Request Management practices. ServiceDesk Plus is one of only five ITSM solutions in the market to earn PinkVERIFY ITIL 4 certification.

This certification reaffirms ServiceDesk Plus' compatibility with ITIL 4 and ability to provide customers the tools they need to implement ITIL 4 best practices in their organizations.

"Over the years, ServiceDesk Plus has been recognized for being the ITSM platform of choice for organizations looking for a scalable, customer-centric solution that helps deliver best-in-class service management matching global standards," said Rajesh Ganesan, vice president of product management at ManageEngine. "This certification is a testament to our efforts to help modern enterprises apply ITIL 4 best practices to deliver an optimal service delivery experience across all their departments."

David Ratcliffe, president at Pink Elephant, added, "We’re delighted to announce that ServiceDesk Plus Cloud (V2370) by ManageEngine has achieved PinkVERIFY ITIL 4 status for four practices: Incident Management, Change Enablement, Problem Management and Service Request Management. ServiceDesk Plus Cloud (V2370) is now prominently listed as an ITIL compatible tool on the PinkVERIFY ITIL 4 website. Congratulations to all at ManageEngine for their demonstrated ongoing commitment to industry best practices.

The PinkVERIFY certification process starts with vendors filling out an extensive evaluation criteria checklist provided by Pink Elephant, which includes both general and core module-focused criteria. This is followed by a live product demo and an evaluation by an accredited Pink Elephant IT management consultant. After two days of demos and product evaluation, ServiceDesk Plus Cloud cleared the PinkVERIFY ITIL 4 evaluation, meeting 100 percent of the evaluation criteria for four ITIL 4 practices.

Pricing and Availability

ServiceDesk Plus is available in standard, professional and enterprise editions. Incident management is available across all three editions. Service Request Management, Change Enablement and Problem Management are available in the enterprise edition and as add-ons for the other editions. For more details on ServiceDesk Plus’ editions and offerings, please visit

About PinkVERIFY

Pink Elephant's PinkVERIFY certification has been the industry gold standard for decades and has been a valuable tool to help many organizations choose the right ITSM tool for their needs. The PinkVERIFY badge is a symbol of the tool's quality and compatibility with ITIL 4 practices, as well as terminology, functionality, integration and workflow requirements.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 37 different languages. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. To learn more about ServiceDesk Plus and its features, please visit

About ManageEngine

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises-including 9 of every 10 Fortune 100 organizations-rely on ManageEngine's real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine has offices worldwide, including the United States, the Netherlands, India, UAE, Mexico, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit; follow the company blog at and on LinkedIn at, Facebook at and Twitter @ManageEngine.

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Ahana Vissa
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