Mobile device management

Comprehensive management of personal and corporate devices throughout their life cycles

Start your free 30-day trial

Supported OS

Supported Devices

MDM features for complete mobile device management

Organizations that have adopted enterprise mobility use either corporate or personally-owned (BYOD) devices for accessing corporate data. To ensure enhanced productivity and maintain corporate data security, these organizations must deploy a solution or software with mobile device management features.

Mobile device management (MDM) is the process of managing a mobile device through it's entire lifecycle in an enterprise. A complete mobile device management solution enables administrators to optimize the functionality of mobile devices, including smartphones and tablets, while securing their enterprise from threats. Mobile Device Manager Plus has all the comprehensive mobile device management features that helps you manage all aspects of your mobile devices, from basic configurations to more advanced security settings. With a single, straightforward interface, Mobile Device Manager Plus takes the guesswork out of MDM.

Mobile Device Manager Plus (ManageEngine MDM) Features

Device enrollment

The first step in bringing all employees' mobile devices under your control is to enroll them into your company's network. Mobile Device Manager Plus makes this first step a breeze by providing a number of simplified enrollment options:

  1. Personal device enrollment for users (BYOD):
    • Self-enrollment: Allows users to enroll devices on their own
    • Enrollment by invite: Allows users to enroll devices after accepting an invitation sent by the admin

    • Bulk enrollment via CSV file: Upload a CSV file containing details of the devices you would like to manage

  2. Enroll corporate-owned devices:

  3. Authenticate enrollment with a one-time pass code and/or with users' Active Directory credentials

Profile management

Configure and set up various policies around devices to secure corporate resources. Mobile Device Manager Plus allows you to create and publish profiles on one device or a group of devices.

  1. Allow or restrict employees from using certain device features: Impose and enforce policies on mobile devices to optimize device usage and secure data.

  2. Provide access to corporate accounts: Grant access to email, Wi-Fi, VPN, and other kinds of corporate accounts for convenience and security.

  3. Group devices to streamline policy distribution: Group devices based on department, location, and more.

Mobile asset management and reports

Tracking and analyzing asset information helps organizations protect sensitive corporate information. With Mobile Device Manager Plus, you can:

  1. Audit device compliance: Scan devices to ensure they are compliant with company policy.

  2. Receive a summary of applications installed on each device: See granular details about the apps running on managed devices.

  3. Generate reports anytime: Having reports ready when you need them comes in handy, especially during audits. Obtain predefined or customized reports immediately or at a scheduled time.

  4. In instances where any important information needs to be conveyed to users, or to request users to take any actions on devices, or inform users about an important meeting, etc, admins can use the Announcements tool from MDM to remotely send a notification-like message to convey the required information. MDM will even notify the admin when the user acknowledges the message, which can be categorized into these types, Alert, Information related, Warning, or Announcement. These can be used based on the organization's priority.

Intuitive dashboard

Mobile Device Manager Plus' easy-to-use dashboard lends itself to a shallow learning curve. What's more, the adaptable design is suited for managing mobile devices quickly, providing you features such as:

  1. Unified mobile device status view: Manage your devices from a single window with quick links.

  2. An overall summary of useful details: Take immediate action based on the data presented.

Role-based access control

Proactive management is the best kind of management. Mobile Device Manager Plus lets you define roles that best suit your requirements and grant appropriate permissions for specific IT admins. You can delegate routine activities to particular users with well-defined permission levels, thereby specifying your IT admins' scope of management to a particular set of devices.

Why is mobile device management (MDM) important?

It is a well known fact that more and more employees are using mobile devices to get work done. Mobile devices enable greater mobility, faster responses, and higher productivity. On the other hand, they also present new challenges in areas such as compatibility, security, access, and device management.

Organizations have to keep a close eye on the devices being used in their network, regardless of whether they are company-owned or personal devices (BYOD). The most optimal method of ensuring this is by deploying a solution that provides extensive MDM features. 

Automated end-to-end device management

Automated provisioning

Leverage built-in OS capabilities for a zero-touch enrollment experience.

Smart management policie

Configure device settings and functions based on automatically assigned groups or departments.

 

Comprehensive asset management

Configure alerts, schedule custom reports, and troubleshoot devices without user intervention.

Contextual deprovisioning

Deprovision devices manually or when preset conditions are met.

A unified console that meets all device management needs

Corporate enrollment

Choose from multiple automated and manual enrollment options to gain advanced control of your devices.

BYOD enrollment

Invite users to onboard devices through self-enrollment or invite-based enrollment options.

Two-factor authentication (2FA)

During enrollment, authenticate devices and users using a one-time password, directory services, or both (with 2FA) to ensure unauthorized users do not have access to corporate resources.

Device restrictions

Enforce restrictions on device buttons, networks, location, storage, browsers, keyboards, and applications to keep corporate data shielded.

Kiosk mode

Lock down devices to an approved set of apps while restricting access to other device functions.

Shared iPads

To cut down on IT procurement, allow your iPads to be shared among students and employees who have staggered schedules.

Remote control

Leverage our built-in remote control tool with unattended access to take control of even your remote devices without user intervention.

Custom reports

Drag and drop readily available reports to create new reports that suit your needs and schedule them to reach your inbox at specific intervals in PDF, CSV, or XLS formats.

ITSM integrations

Integrate with our in-house ITSM tool—ManageEngine ServiceDesk Plus—or with third-party services, like Spiceworks, ServiceNow, and Zendesk, to simplify asset management.

Advanced management and security throughout the device life cycle

Provision devices with ease

With Mobile Device Manager Plus, enrollment is not the only thing that is automated. You can assign devices to groups during enrollment based on the type of enrollment and OS in order to provision devices with the necessary profiles, settings, apps, emails, contacts, calendars, and corporate content without requiring any admin or user intervention.

Secure devices with comprehensive restrictions

Leverage readily available profiles that fortify devices and prepare them to handle sensitive corporate content. Seal your devices from unauthorized access using encryption, passcode, and biometric policies. Configure hardware and software restrictions that strengthen device security to defend against the evolving threat landscape.

Manage certificates and network settings in bulk

Whether you are distributing Wi-Fi, VPN, APN, or proxy profiles in bulk, or even the client certificates that support such profiles, Mobile Device Manager Plus has you covered. Integrate with various certificate authorities and scale certificate distribution with Simple Certificate Enrollment Protocol.

Gain deep insights into your network

Stay a step ahead of critical events with real-time alerts that inform you about compliance violations, inactive devices, blocked applications, jailbroken or rooted devices, and more. Additionally, schedule canned and custom reports in the format of your choice.

Deprovision devices in seconds

Perform a complete wipe on corporate devices or a corporate wipe on personal devices to ensure corporate data does not fall into the wrong hands when employees retire. Lock, locate, and wipe lost or stolen devices remotely to stay compliant with data protection policies.

Delegate device management tasks securely

Create new roles based on your organization's needs with customizable read and write permissions for different management features. Assign responsibilities based on departments or regions to limit unfettered access to devices and data.

One solution for securing single-purpose kiosks, rugged devices, IoT devices, and BYODs

Kiosk devices

  • Lock down devices to one app or a specific set of apps.
  • Customize home screen wallpaper, icons, layout, and fonts.
  • Automate app lockdown to switch devices in and out of kiosk mode based on context.

Rugged devices

  • Use OEMConfig to apply custom policies provided by the vendors.
  • Leverage firmware over the air to update the OSs of rugged devices.
  • Remotely control devices with no additional cost or setup.

IoT devices

  • Manage and secure a range of devices, including wearables and TVs.
  • Restrict playback on devices based on regions and maturity ratings.
  • Apply custom configurations provided by the vendors and OSs.

BYODs

  • Manage everything work-related without intruding on user privacy.
  • Encrypt work data and separate it from personal data.
  • Secure business apps, even on unmanaged devices.

Why ManageEngine?

25+

Years

200+

Apps

190+

Countries

280,000+

Organizations

3,000,000+

Admins

ManageEngine Recognized for Unified Endpoint Management

ManageEngine Positioned in the 2021 Gartner Magic Quadrant for Unified Endpoint Management (UEM) Tools

ManageEngine Recognized for Unified Endpoint Management

ManageEngine is recognized as a Strong Performer in the Forrester Wave: Unified Endpoint Management, Q4 2021

ManageEngine Recognized for Unified Endpoint Management

IDC MarketScape recognizes Zoho/ManageEngine as a Major Player in worldwide UEM software for the fourth consecutive year

Trusted by leading brands across industry verticals

See why your peers prefer Mobile Device Manager Plus for managing their devices

We just recently upgraded about 100 devices, and the fact that you can set groups and policies and push content and apps to the devices automatically reduced 80% of the migration time, where it would have taken weeks to complete this task without an MDM. The geofencing and location tracking are also bonuses.

LJ H. Operations assistant, Construction

I really like how easy it is to deploy and have devices set up and ready for users. I can have a new phone set up for a user in under seven minutes, and most of that time is me having to get all the apps set up to work with our systems.

Josh M. IT specialist, Business supplies and equipment

Start managing your mobile devices in minutes with a free 30-day trial!

MDM 101: The basics of Mobile Device Management (MDM) explained

  • 1. What is mobile device management (MDM)?

    Mobile device management involves managing the entire life cycle of every mobile device used within an enterprise. Mobile device management focuses on monitoring, securing, and restricting the smartphones, tablets, and laptops that access enterprise data.

    2. Why is mobile device management (MDM) important?

    With the surge in the use of mobile devices for work, it has become essential for IT teams to ensure these devices are secure enough to handle corporate data. However, with multiple mobile device types, platforms, and OS versions available, it can be tricky to ensure consistent corporate control over them all. Additionally, mobile devices are often vulnerable to security threats that can result in the leaking of sensitive corporate data. This is why enterprise mobile device management is critical. By leveraging the capabilities of MDM tools, IT admins can ensure every mobile device in the organization is safe and secure enough to access corporate data.

  • 3. What are the essential features of a mobile device management (MDM) solution?

    Mobile device management (MDM) tools typically allow IT admins to:

    • Enroll mobile devices to bring them under corporate management.
    • Provision managed devices with the required security policies, restrictions, apps, and content.
    • Monitor and manage devices on a daily basis and maintain corporate data security by taking proactive and reactive measures.
    • Securely retire devices at the end of their life cycles to prevent the misuse of devices and corporate data.

    4. How does mobile device management (MDM) simplify device enrollment?

    Enrolling devices paves the way for them to be managed through an MDM solution. MDM tools come with over-the-air, bulk enrollment capabilities that allow IT admins to onboard devices across OSs and types without having to physically handle them. Corporate devices can be seamlessly enrolled and provisioned right after purchase by integrating an MDM solution with portals like Apple Business Manager, Android zero-touch enrollment, and Samsung Knox. Employee-owned devices in BYOD environments can also be enrolled by sending invites or by allowing users to enroll themselves.

  • 5. How does mobile device management (MDM) help ensure mobile device security?

    Mobile device management tools provide features that help ensure the three pillars of data security: confidentiality, integrity, and availability of corporate data on devices.

    • Confidentiality: Malicious apps, domains, and automated cloud backups can be blocked on devices, providing users with a trusted app to access corporate documents while keeping sensitive data away from these app providers, domains, and cloud services. Passwords can be mandated, and the corporate data on an employee-owned device can be exclusively wiped when the employee exits the organization. Lost or stolen devices can be remotely locked and even wiped of corporate data, thereby maintaining its confidentiality.
    • Integrity: Using MDM, admins can ensure managed devices do not connect to public Wi-Fi and can automate connecting to the corporate VPN when work apps are accessed, thus keeping data in transit secure from man-in-the-middle attacks. Access to corporate servers can be limited to only managed devices to prevent bad actors from accessing and manipulating sensitive enterprise data on these servers.
    • Availability: The required corporate apps and files can be shared with a workforce's devices, eliminating the need for employees to seek out these resources from third-party sites, which results in shadow IT.The required corporate apps and files can be shared with a workforce's devices, eliminating the need for employees to seek out these resources from third-party sites, which results in shadow IT.
  • 6. How does ManageEngine Mobile Device Manager Plus simplify MDM?

    ManageEngine Mobile Device Manager Plus is a powerful mobile device management tool that simplifies MDM by:

    • Allowing enterprise- and employee-owned devices across Apple OSs, Android, Windows, and Chrome OS to be onboarded over the air and in bulk with multiple enrollment methods.
    • Having several preset security policies and restrictions ready to enforce on devices to make them corporate-ready, including the possibility to configure devices as kiosks.
    • Comprehensively managing inventory with real-time, granular information about every device.
    • Distributing work apps and content to devices with zero user intervention.
    • Remotely viewing, controlling, and troubleshooting devices with technical issues.
    • Tracking the real-time geographic locations of devices and achieving location-based compliance.
    • Facilitating secure device retirement through wiping corporate data on devices that are lost, stolen, misplaced, or no longer in corporate use.